Pricing & Payment

A minimum of 1 hour of work applies.

Pricing is set at an hourly rate based on the amount and level of skill required to complete.

Clients are charged at 3o minute increments for work over 1 hour.

Urgent work (under 24 hours) or weekend work may incur an increase of 20% and is subject to availability. This will be charged with prior consultation and approval from the client. Unforeseen costs and/or postage will also be incurred by the client, with prior approval.

No GST is charged

Star VA reserves the right to amend and provide an updated client agreement and quote where the clients requirements have change or the service provided is impacted in any way.

Payment is due 7 days from the invoice date

The preferred method of payment is via bank transfer or PayPal. Other methods (ie cash, cheque) may be discussed and agreed upon within the client agreement.

It is understood that Star VA is an independent contractor and not an employee. Therefore, Star VA is not compensated with fringe benefits, superannuation, paid vacation, or any other employee benefits.

If either Star VA or the Client need to terminate the ‘Client Agreement’, this must be done so in writing. All work which has been completed up until the written notification is given, is to be handed over to the Client, with the Client to be invoiced for the completed work, with payment due within 7 days.

Privacy

You can be rest assured that we treat your business and personal information with the up-most care when it comes to privacy and confidentiality.

Information which is collected is only used to understand your business and complete the tasks as assigned by you. We will not sell, trade or otherwise share your personal or business information with any other parties. In certain circumstances this may be required to work with trusted third parties or as required by law, however, this will not be done so without the prior disclosure and approval from you.

Any works copyrighted, ideas, discoveries, inventions, patents, products, or other information developed in whole or in part by Star VA is the exclusive property of the Client, unless written request has been approved.

All information is handled in accordance to the Australian Privacy Policy (as derived from the Privacy Act 1988)

We pride ourselves on the integrity and professionalism of our work and with providing you a high quality service.

Liability

Star VA is not be liable for loss, damage or delay of Client’s project due to circumstances beyond control. Such circumstances may include (but are not limited to) acts of God, public unrest, power outages, and inability to contact the Client.

In the event of such loss, damage or delay, Star VA will make every effort to notify Client immediately.

Code of Ethics

As a Virtual Assistant, I will maintain the highest ethics and honesty in all dealings with clients, colleagues and the general public.

I will seek to deal with colleagues, suppliers and employees in a fair and equitable manner, and maintain the highest standards of personal conduct to bring credit to the Virtual Assistant profession.

As a highly ethical Virtual Assistant, I will only take on projects that are within my abilities.

Client information will be held in the strictest of confidence and will not be shared with others or used for personal gain.

I highly value each client relationship and will not place one client above another.

I will make a commitment to possess and increase the required knowledge, skills and training to be proficient and relevant in the provision of services.

I will be honest about my intentions and never misrepresent my skills, peers, or my profession as a whole, whether to networks or to prospects, clients, and the community at large (virtual or otherwise).

I will not knowingly be a part of any illegal or unethical activity.

*Source: VAnetworking.com VA Code of Ethics. The Market Leader for Virtual Assistants