Frequently asked questions
You can find a list of my services here which should give you a good idea of what I can help you with. I offer a FREE phone consultation for those wanting to know more and see if we are a good fit!
There are, however, some services that I do not currently offer, such as; answering phone calls, cold-calling, accounting and Facebook and Google Ads.
We will arrange a meeting via phone or Skype, to get a clear understanding of your business and the tasks you would like me to complete. Once this is clear, I will supply a client agreement for us both to sign off on. This agreement outlines the tasks, requirements, timeframes, terms and conditions, and payment details.
Star Virtual Admin will tailor a quote specifically to your needs. Our cost per hour is approx $40 – $50, and depends upon the number of hours per week as well as the type of work required. You may purchase a block number of hours and pay upfront, or pay the number of hours used each week. Contact us today for a quote. Or see more about our pricing and payment terms in the Pricing page.
I prefer to have our initial discussion via phone or Skype, however all further communication is available via email and phone … whatever works best for you!
Sharing of information and documents can be done through email or Dropbox. Dropbox is a great cloud-based program which is particularly useful for larger documents.
Please refer to the Privacy Statement for more information on how we handle your information securely.
Star Virtual Admin can confidently provide services using the following software and programs. However, we are always eager to learn new ones so let us know what you need or we may be able to refer you.
Microsoft Office (Word, Excel, Publisher, PowerPoint, Movie Maker, OneNote)
Online platforms such as WordPress, MailChimp, Canva, cPanel, Dropbox
Social media platforms such as Facebook, Twitter, YouTube, Pinterest, LinkedIn
Email platforms such as Outlook, Gmail, Hotmail
A virtual assistant takes on the everyday essential tasks which you don’t have time for… Meaning you get to focus on what YOUR passion is and where YOUR skills are strongest.
It also allows you to reduce your labour, space and equipment costs which equals more time and money for you. No employee-related taxes, paperwork, insurance, office space and equipment. It’s a way to not let your staff budget suffocate your margin for growth.
With a virtual assistant you only pay for time spent on YOUR project, whenever YOU need it to be done (ie evenings, weekends, peak business times/seasons). A VA works around your schedule to provide you service whenever you need it. So, there is no need to hire employees and hope you have enough work to keep them busy for the hours they work.
As an added bonus… A virtual assistant can bring fresh ideas and new perspectives on administration and management to your business!